• Lack of communication from my Estate Agent when enquires are made
• I can never get hold of my Estate Agent and they never return my calls
• What is my Estate Agent doing to sell my house?

• Active marketing to find buyers
• Keeping you up to date with timely communication
• Professional and helpful advice
• A fair suggested property appraisal supported with evidence
• Ways of keeping the chain together
• Open Seven Days a Week
• Floor Plans (where appropriate) included in standard package
• Excellent Local Knowledge
• Staff with around 30 years of combined experience
• Full Colour Sales Brochure included in standard package
• Pre and Post Sale Advice
• Web Site updated within seconds
• Colour photos in our advertising, web site and sales particulars
• We like to accompany the majority of viewings
• Free current open market appraisal. No obligation
• Weekly Client Progress Reports (daily if required). Plus many more
  Marketing tools such as e-mailing
• Competitive fees on a No Sale No Fee Basis
  All properties listed with our Company are included on the World Wide Web through this website which is linked to the UK's largest property portals, www.rightmove.co.uk.

Types of Agreement:

The following are the type of agency agreements that are available.

• Sole Agency Only one agent markets the property.
• Multiple Agency Two or more agencies market the property and the agency that sells it gets the fee

Viewing Preparation:

Before someone comes to see your home, make sure both the inside and the outside look well cared for and welcoming. People will be looking at your home from the pavement – or even from their car – and if they don’t like what they see, they may not bother coming in.
Here are some helpful tips:

Tidy up Rooms look larger and more inviting when they are neat and uncluttered. Put clothes away and close cupboard and wardrobe doors, make the beds, do the washing up, clean the sink and remove any limescale from taps. Kitchen work surfaces should be clear, make sure bathrooms are clean and toilet seats are down. Remember that the presentation of your kitchen and bathroom are very often key to leaving that good impression.

Get the lighting right Your home should look warm and cosy, inside and out. Replace any burned out bulbs, open the windows, (even for a few minutes – to get rid of any cooking or pet odours). If it’s winter, make sure your home feels warm. Empty the kitchen bin, make sure the windows are clean inside and out, turn off the TV and put the radio on softly and tidy away any children’s toys you have.

During the Viewing:

If you are at home while people are viewing your property, you have an opportunity to find out what’s important to them. Listen for clues and, where possible, tell them about the features of your home and the neighbourhood that you think would appeal to them.
Once you have told them everything you think is useful, let them look round the property again on their own so that they can gather their own thoughts and impressions.

Accepting an Offer:

When someone decides that your home is the one for them, they will make an offer through ourselves and we will relay it to you.

Receiving an Offer:
You may be lucky and get an offer for the full asking price. But many people offer a lower price to start with. They may do this because:

• Their mortgage lender may not allow them to borrow enough money
• They may feel that the property is not worth the asking price
• They want to test your reaction.

There’s no hard and fast rule on what makes a good offer, but it is important to know these basic criteria:

• Are they first-time buyers and therefore able to move quickly?
• If they have a home to sell, is it already on the market?
• Have they already accepted an offer for their home?
• How quickly do they need to move?
• Do they intend to pay cash?
• If not, do they have an agreement in principle to a mortgage?

Accepting an offer from someone who isn’t ready to move yet could lead to several complications and delays later. You may want your home to remain on the market until the buyer is in a stronger position. We will offer you advice on individual offers.